Together 帮助与支持 Together Help & Support
最后更新日期：2026 年 5 月 7 日 Last Updated: May 7, 2026
1. 我们可以帮你什么 1. What We Can Help With
- 账号问题：注册/登录失败、OTP 验证失败、Apple 登录异常、账号删除协助。
- 数据与内容问题：记录上传失败、照片/头像显示异常、场景或评论异常。
- 关系功能问题：绑定、配对码、邀请与请求状态异常。
- 通知问题：设备 token 注册、推送收不到、提醒行为不符合预期。
- 隐私与安全：个人信息访问、删除请求、可疑账号活动反馈。
- Account issues: sign-up/sign-in failures, OTP verification issues, Apple sign-in issues, account deletion assistance.
- Data and content issues: failed record uploads, photo/avatar display problems, scenario or comment issues.
- Relationship feature issues: bond, pair code, invitation, or request status anomalies.
- Notification issues: device token registration, missing push notifications, reminder behavior not as expected.
- Privacy and security: personal data access/deletion requests and suspicious activity reports.
2. 提交支持请求时请提供 2. Please Include in Your Request
基础信息 Basic Info
- 账号邮箱（可做脱敏，如 `a***@mail.com`）
- Account email (can be masked, for example `a***@mail.com`)
- 设备型号、系统版本、App 版本
- Device model, OS version, app version
- 问题发生时间（含时区）
- When the issue happened (with time zone)
问题证据 Evidence
- 复现步骤（尽量按 1,2,3）
- Repro steps (preferably numbered)
- 报错截图或提示文案
- Error screenshots or exact message text
- 相关对象 ID（如 recordId / scenarioId / uploadId）
- Related IDs (for example recordId / scenarioId / uploadId)
请勿发送密码、完整令牌、支付信息或其他高敏感信息。
Please do not send passwords, full tokens, payment data, or other highly sensitive information.
3. 响应与处理时效（目标） 3. Response and Resolution Targets
- 严重故障（登录不可用、数据异常丢失等）：优先处理，通常在 24 小时内首次响应。
- 一般功能问题：通常在 1-3 个工作日内首次响应。
- 功能建议与体验反馈：会记录评估，视版本规划安排。
- Critical issues (for example sign-in unavailable or severe data anomalies): prioritized, typically first response within 24 hours.
- General feature issues: typically first response within 1-3 business days.
- Feature requests and UX feedback: logged and evaluated according to roadmap planning.
以上为目标时效，节假日或复杂问题可能延长，我们会同步进度。
These are target timelines. Holidays and complex cases may take longer, and progress updates will be provided.
4. 隐私与安全相关请求 4. Privacy and Security Requests
- 数据访问、更正、删除请求，请通过官方渠道或应用内反馈发起。
- 账号被盗用或疑似安全事件，请在反馈中标注“安全紧急”。
- 更多隐私处理说明，请查看 /privacy。
- For data access, correction, or deletion requests, submit through official channels or in-app feedback.
- If you suspect account compromise or a security incident, mark your request as "Security Urgent".
- For privacy processing details, please visit /privacy.
5. 联系渠道 5. Contact Channels
如需帮助，请联系：620054908@qq.com
For support, please contact: 620054908@qq.com